1. Overview / Introduction
We deliver your Aurelza home accessories anywhere within Pakistan with care and efficiency.
2. Domestic Shipping (Within Pakistan)
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Processing Time: Orders are processed within 24–48 hours, excluding Sundays and public holidays.
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Delivery Window: Estimated delivery in 3–5 business days after dispatch.
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Charges: Free shipping for orders over PKR 5,000; flat rate of PKR 300 for orders below that.
3. Order Tracking
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Updates: Customers receive a tracking number via SMS or email once the order is shipped.
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How to Track: Link to an on-site "Track Your Order" page or instructions to follow through the courier's portal.
4. Delivery Instructions & Accuracy
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Ask customers to double-check their shipping address and contact number at checkout.
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Clarify that Aurelza cannot be responsible for delays or misdeliveries due to incorrect info.
5. Delivery Delays & Customer Support
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Explain delays may occur due to courier issues, public holidays, or high-order volumes.
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Encourage customers to jaamjahangeer566@gmail.com issues, and specify a timeframe (e.g., within 48 hours of a delayed or missing delivery).
6. Return-to-Sender / Failed Delivery
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Describe what happens if delivery fails (e.g., after two attempts).
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Provide a note regarding any re-shipping fees or the process for arranging a re-delivery.
7. General Terms
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Mention that shipping is not available on Sundays or public holidays.
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State that shipping durations are estimates (not guarantees).