Refund & Returns Policy – Aurelza
Welcome to Aurelza! We strive to bring you beautiful and high-quality home accessories that inspire comfort and elegance. If you're not completely satisfied with your purchase, here’s how we can assist you:
1. Return & Refund
-
Returns are accepted within 7 days of delivery.
-
Products must be unused, undamaged, and in their original packaging, with all tags and accessories intact.
Refunds will be processed within 5–7 business days of receiving your return and inspected in good order. Refunds will be issued via the original payment method. Please note that shipping charges are non-refundable.
2. Exchange Policy
-
Exchanges are allowed only for size or item variation issues and must also be requested within 7 days.
-
The returned item must meet the same condition requirements mentioned above.
-
Customers are responsible for the return shipping. Once we receive and approve the item, we will send the replacement promptly.
3. Damaged or Incorrect Items
-
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
-
Provide your order number, a brief description, and relevant photos of the issue.
-
We will arrange for a free replacement or a full refund at no extra cost to you.
4. Non-returnable Items
Certain items are not eligible for return or exchange, including:
-
Products purchased as part of a sale or promotional offer
-
Items that are worn, washed, damaged, or missing original tags or packaging
5. How to Initiate a Return or Exchange
-
Email us at jaamjahangeer566@gmail.com (or your official customer support email) within 7 days of delivery.
-
Include:
-
Your order number
-
Reason for return/exchange
-
Images (especially for damaged or incorrect orders)
-
-
Our team will review your request and guide you through the next steps.
6. Important Notes
-
Returns or exchanges that don’t satisfy our policy requirements may be rejected.
-
We recommend using a trackable courier for all returns—Aurelza is not liable for lost or misrouted return shipments.
-
For any questions or doubts, feel free to reach out—our support team is here to help!
** Why This Works**
This template follows a clear, customer-friendly structure similar to established Pakistani brands, such as:
-
Aurenzo: Offers 7-day returns, item condition requirements, and refund timelines of 5–7 business days Aurenzo.pk
-
Florea: Emphasizes damage reports within 48 hours, original condition, and non-refundable shipping charges Florea
-
Auraverse: Provides a 30-day return window, original packaging criterion, and processing times for approved refunds auraverse.pk